The Wellness Corner (Truworth Wellness) Privacy & Data Protection Policy

The Wellness Corner (Truworth Wellness) Privacy & Data Protection Policy Summary

The Wellness Corner (Truworth Wellness) understands how important the privacy of personal information is to our users. We understand that your privacy matters and we respect your privacy choices. This summary of our privacy policy is intended to give you an overview of:

• What information we collect about you
• What choices you have about your information
• How we use your information
• How and with whom we may share the information we have about you
• How we protect your information
• How to contact us with questions or concerns

We urge you to take the time to read our entire Privacy Policy for complete detail about our privacy practices and your information.

Information Collected About You

We may collect "Personal Information" about you – including your name, age, gender, address, telephone number, email address or health information – in the following ways:

• When you register for or update an existing profile on our web sites or Apps or register for the Truworth Wellness Portal, tools and apps;
• When you use certain interactive tools and services;
• When you sign – up for newsletters or other communications from The Wellness Corner (Truworth Wellness);
• When you participate in an online survey; or
• When you provide personal information in a community area or other public forum.

We may collect "Non-Personal Information" – information that cannot be used to identify you – via Cookies, Web Beacons, The Wellness Corner (Truworth Wellness) mobile device applications and from external sources, even if you have not registered with or provided any Personal Information to The Wellness Corner (Truworth Wellness).

Authorization for Investigations, Health Check-ups, Doctor Consultations, Procedure, Treatment, Health & Wellness Coaching and Payments

I hereby authorize all authorized professionals in operations, customer support, technical, medical, nursing and paramedical staff of The Wellness Corner (Truworth Wellness), a unit of Truworth Health Technologies Pvt Ltd to conduct all necessary investigations including HIV testing and administer the necessary treatment, including all surgical operations under anaesthesia, as and when required and deemed necessary for the diagnosis and treatment. My family and I have read the rules and regulations, Privacy & Data Protection Policy of The Wellness Corner (Truworth Wellness), a unit of Truworth Health Technologies Pvt Ltd (hence referred to as “TW”) given to us and agree to abide by them. This authorization ensures compliance with the Data Protection and Privacy Policy guidelines to safeguard our personal data.

Authorisation For Release of Information: I hereby authorize the coordinator, Department of Health Information Management to release any document from my medical record for the purpose of research, claim or settlements to any person or agency or company permitted under law. I shall not hold the authorities of TW liable for any legal cost of consequences arising from the release of the said information. TW shall collect and process the information from me that may include but not restricted to my demographics, contact information, health records, insurance coverage, financial information, and any other relevant information that I may have shared with TW prior to the date of this consent form for availing any services. I understand that TW may use the information mentioned above to provide me with services, or use it for other purposes, some of which are below:

1. Registration to receive services, maintenance of my unified health profile / records, identification, communication, information on new services and offers, taking feedback, help and complaint resolution, other customer care related activities or issues relating to the use of my services;
2. Creation and maintenance of electronic health records for use by TW, affiliates and other service providers to provide relevant services;
3. Receiving personalized announcements / offers of TW, its affiliates and service providers of TW;
4. Customising suggestions for appropriate medical products and services offered by TW and its affiliates;
5. Research for the development and improvement of our products and services including our diagnostics and treatment protocols;
6. Disclosure as required to government authorities in compliance with applicable law;
7. Investigating, and resolving any disputes or grievances; and
8. Any purpose(s) required by applicable law

Disclosure & Transfer of Personal Information

1. For the above-mentioned purposes, and to the extent permitted by applicable law, TW may share, disclose and in some cases transfer all or any information referred to above, to such entities as required to provide services to me, or for compliance with applicable laws. I understand that these entities include but are not restricted to Truworth group companies, its affiliates and service partners, doctors, hospitals, diagnostic centres, chemists, third party service providers to TW, and law enforcement agencies. For these purposes, I consent to TW transferring my personal information to these entities
2. I understand that in the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of the TW business, including in connection with any bankruptcy or similar proceedings, TW may transfer any and all personal information to the relevant third party with the same rights of access and use.

Retention Of Personal Information

1. TW will keep any information collected from me for as long as necessary to provide me with services or as may be required under any law
2. TW may retain information related to me if needed to prevent fraud or abuse or for other legitimate purposes. TW may store my personal information in de-identified form for the purposes.

My Rights

1. I understand that I have the right to access my personal information, and request updation, correction and deletion of such information, but not information processed in de-identified form, or any information which is retained by TW to comply with applicable law.
2. I understand that I am free to not share any health, financial or other information that I deem confidential. I understand that I may withdraw consent for TW to use data that I have already provided to it. I understand that if I exercise these rights, TW can limit or deny the provision of services for which it considers such information necessary
3. I understand that I may contact support@thewellnesscorner.com for any questions or for exercise of these rights and for any other grievances related to my personal information.

Use of my samples: The investigation samples (blood or tissue) obtained for diagnostic tests from me may be used by research scientists or scientist affiliated with TW affiliates and service partners research for the advancement of medical sciences to serve humanity for better preventive or therapeutic purpose. This will happen only if there is any sample left-over after its intended medical use

What Choices Do I Have?

If you do not want your Personal Information used by The Wellness Corner (Truworth Wellness) as provided in this Privacy & Data Protection Policy, you should not register on this website as a member or for any specific tool or application that collects Personal Information. You may correct, update or review Personal Information you have submitted through registration, tools and applications by signing in and updating your registration information. If you have registered and no longer want The Wellness Corner (Truworth Wellness) to use your Personal Information, you should delete your information as described in this Policy.

Most browser software can be set to reject Cookies.

How Information Collected About You Is Used

We may use information we collect about you to:

• Administer your account;
• Provide you with access to particular tools and services;
• Respond to your inquiries and send you administrative communications;
• Obtain your feedback on our sites and our offerings;
• Statistically analyze user behavior and activity;
• Provide you with more relevant content and offerings;
• Conduct research and measurement activities; or
• Send you personalized emails or secure electronic messages pertaining to your health interests, including news, announcements, reminders and opportunities.

We may combine Personal and Non-Personal Information collected by The Wellness Corner (Truworth Wellness) about you, and may combine this information with information from external sources.

With Whom Do We Share Your Information?

The Wellness Corner (Truworth Wellness) will not disclose any Personal Information about you unless specifically agreed to you by you or:

• To comply with legal requirements, such as a law, regulation, search warrant, subpoena, or court order;
• To our vendors and suppliers in the course of their provision of products or services to The Wellness Corner (Truworth Wellness)
• In the event of a corporate change in control resulting from, for example, a merger, a sale of assets, or bankruptcy; or
• In special cases, such as in response to a physical threat to you or others.
• For cluster reporting purposes to your employer in an individually non-identifiable manner.

The Wellness Corner (Truworth Wellness) does not make your Personal Information available to third parties for their marketing purposes.

The Wellness Corner (Truworth Wellness) will not share your personal information with your employer in an individually identifiable format.

How Do We Secure and Retain Your Information?

We have put in place technical, physical, and administrative safeguards to protect the Personal Information that we collect.

Contact The Wellness Corner (Truworth Wellness)

Please send us an email using the Contact Us link at the bottom of every page of our site if you have any questions about this Privacy Policy or the Personal Information we maintain about you.

You can also contact The Wellness Corner (Truworth Wellness) Privacy Office at:

Truworth Wellness Privacy & Data Protection Policy

The Wellness Corner (Truworth Wellness) understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of The Wellness Corner (Truworth Wellness) and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

Information Collected About You

Personal Information

If you choose to register or update an existing member profile with The Wellness Corner (Truworth Wellness) or access certain functionality on The Wellness Corner (Truworth Wellness) Web Sites, you may be required to submit Personal Information. "Personal Information" means information that we can use to identify or contact you. Some of our interactive tools and services may request you to submit health information, which would also be considered Personal Information. You are responsible for ensuring the accuracy of the Personal Information that you submit to The Wellness Corner (Truworth Wellness) . Inaccurate information will affect your experience when using the The Wellness Corner (Truworth Wellness) Web Sites and tools and our ability to contact you as described in this Privacy Policy.

Registration

Access to some The Wellness Corner (Truworth Wellness) interactive tools and services may be limited to users who have registered. Some of our tools (such as certain quizzes or calculators) do not retain your Personal Information, while others store your Personal Information in accordance with this Privacy Policy and the authorization you provide at the time you submit Personal Information in order to use the tool. The Wellness Corner (Truworth Wellness) Personal Health Records, which allows you a secure place to gather, store, manage and share your Personal Information and provides tools and services to better manage your health and the health of your family, requires additional registration. It has the ability to use Personal Information that you provide to send you personalized emails or secure electronic messages. However, The Wellness Corner (Truworth Wellness) does not allow any third parties to place beacons or cookies or to gather any data about you in connection with your use of the same.

Newsletters & Emails to You

At registration and at various times as you use The Wellness Corner (Truworth Wellness) Web Sites, you will be given the option of providing us with Personal Information in order to receive recurring informational/promotional newsletters – such as a newsletter relating to a specific health condition – via email from Truworth Wellness. When you sign up for our email newsletters or at any time, you can choose to opt out of receiving additional promotional newsletters from The Wellness Corner (Truworth Wellness). You can unsubscribe from a newsletter by following the directions included at the bottom of the newsletter.

Market Research

From time to time, The Wellness Corner (Truworth Wellness) may conduct online research surveys through email invitations, pop–up surveys and online focus groups. When participating in a survey, we may ask you to enter Personal Information. The Personal Information you submit in a survey may be used by Truworth Wellness for research and measurement purposes, as described below, including measurement of the effectiveness of content, advertising or programmes. When our market research surveys collect Personal Information, we will not knowingly accept participants who are under the age of 13.

Health Communities

The Wellness Corner (Truworth Wellness) features several community areas where users with similar interests or medical conditions can share information and support one another or where users can post questions for experts to answer. We also offer online discussions moderated by healthcare experts. Our communities are open to the public and should not be considered private.

Any information (including Personal Information) you share in any online community area including a chat room, Health Community, Ask Our Expert posting or online discussion is by design open to the public and is not private. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.

If you mistakenly post Personal Information in our Community areas and would like it removed, you can send us an email to request that we remove it by using the Contact Us link on The Wellness Corner (Truworth Wellness) Web Sites. In some cases, we may not be able to remove your Personal Information. If your Personal information has been seen by any entity prior to us removing it,The Wellness Corner (Truworth Wellness) will not be responsible for the same.

Emails You Send to The Wellness Corner (Truworth Wellness)

This Privacy Policy does not apply to information, content, business information, ideas, concepts or inventions that you send to The Wellness Corner (Truworth Wellness) by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to The Wellness Corner (Truworth Wellness) .

Non-Personal Information

Even if you do not register with or provide any Personal Information to The Wellness Corner (Truworth Wellness) , we collect Non-Personal Information about your use of the Truworth Wellness Web Sites. "Non-Personal Information" means information that we cannot use to identify or contact you. We may also acquire Non-Personal Information about our users from external sources. While you may use some of the functionality of The Wellness Corner (Truworth Wellness) without registration, many of the specific tools and services on the Truworth Wellness Web Sites require that you register with The Wellness Corner (Truworth Wellness) .

Cookies and Web Beacons

We collect Non-Personal Information about your use of The Wellness Corner (Truworth Wellness) Web Sites and your use of other web sites through the use of Cookies and Web Beacons. "Cookies" are small data files that are stored on the hard drive of the computer you use to view a web site. Every computer that accesses The Wellness Corner (Truworth Wellness) Web Sites is assigned a different cookie by The Wellness Corner (Truworth Wellness). "Web Beacons" are graphic image files imbedded in a web page typically used to monitor activity on a web page and send back to its home server.

What Choices Do I Have?

Updating/Removing Your Personal Information

If you do not want your Personal Information used by The Wellness Corner (Truworth Wellness) Privacy as provided in this Privacy Policy, you should not register as a member or for any specific tool or application that collects Personal Information. You can correct, update or review Personal Information you have previously submitted by going back to the specific tool or application, logging-in and making the desired change. You can also update any Personal Information you have submitted by contacting us using the contact information listed below.

If you have registered and desire to delete any your Personal Information you have provided to us from our systems, please contact us using the contact information listed below. Upon your request, we will delete your Personal Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to The Wellness Corner (Truworth Wellness) Privacy Web Sites from our servers.

If you decide that you would prefer not to receive personalized email or secure electronic messages from The Wellness Corner (Truworth Wellness), you may "Opt-out" of the service by following the unsubscribe instructions included in each promotional email.

Cookies

Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" section of the toolbar. If you reject our Cookies, some of the functions and conveniences of the Truworth Wellness Web Sites may not work properly but you do not have to accept our Cookies in order to productively use The Wellness Corner (Truworth Wellness) Web Sites.

Changes to This Privacy & Data Protection Policy

We reserve the right to change or modify this Privacy & Data Protection Policy or any of our tools or services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this policy, we will notify you by email (sent to the email address specified when you register) and/or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use The Wellness Corner (Truworth Wellness) Web Sites. Please exit The Wellness Corner (Truworth Wellness) Web Sites immediately if you do not agree to the terms of this Privacy Policy.

Disclaimer

Content found on the Website and associated mobile apps or emails are for informational purposes only and not intended to replace the relationship with your doctor or other healthcare provider. The Wellness Corner (Truworth Wellness) is not a licensed medical care provider and does not claim to have expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition. The Wellness Corner (Truworth Wellness) will try to provide helpful and accurate information on the Website, but cannot verify, endorse or vouch for the information, services or recommendations available on the Website and associated mobile apps or emails or provided by its health coaches, employees, affiliates or sub-contractors. The Wellness Corner (Truworth Wellness) is not responsible for the accuracy, reliability, effectiveness, or correct use of information you receive through the Website. Reliance on any information provided by The Wellness Corner (Truworth Wellness), its employees, associates, and affiliates appearing on the Website by invitation or as visitors is solely at your own risk. Truworth and your employer cannot be held responsible for any outcomes arising due to the same.

Effective Date: 09 January, 2014 | Revised on August 19, 2023

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